Testimonials

Some kind words from some of our customers...

Thanks so much for the prompt reply. It is really a great service you offer the public, allowing someone to get a real answer, and quickly. After the recent media blitz about these critters, I think almost everything one is not familiar with begins to look like a menacing bedbug! I could have spent many anxious hours poring over pictures on the web trying to figure it out. But now I'll sleep well tonight! Thank you for that, and I'll be in touch again if I come across anything else that requires your expertise. (K.N.)

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Thank you. That's fantastic news! We were worried, we have a 14-month old and my wife is pregnant so to deal w/bedbugs would have been a major pain in the behind. Best $20 I ever spent! Again, much appreciated. (AB)

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You helped my family a year ago. I was pulling scalp plugs from my daughter's hair for a second month since the doctors and nurses were insisting they were nits. You saved me an inordinate amount of time, money, and energy in house cleaning and laundry. Your informative and humorous emails kept me laughing through the process, which was really what I needed at the time. One of my husband's co-workers has been enjoying the lice battle, and I went looking for you and eventually found IdentifyUS. I will be sending the family (and everyone I know) the link to your FAQ's. Thank you for continuing the identification program. (SD)

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Thank you so much for the good news. I am feeling less itchy already! My 9 year old daughter read your post on bed bugs, helped collect the specimen and waited patiently for your analysis. What a terrific science lesson - not to mention the importance of learning the facts instead of panicking! Again, many thanks. (AK, NYC)

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I am VERY grateful for your quick reply! I am so glad we found your website and followed your advice to have them identified before we took any drastic action. Many, many thanks. (M.L.)

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When I found what looked like a bed bug near my bed, my family was skeptical. I had been suffering from mysterious allergic reactions to a bug bite for a long time, but no one else in the family had any symptoms. IdentifyUS gave me a quick, efficient, and affordable way to directly access an entomologist. Within a couple of days, I had a positive response. It was not what I wanted to hear, but it was important. Later on I used IdentifyUS again. This time the response was negative. I was greatly relieved. (O.F., NY)

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That is wonderful! Thank you for this great news. I panicked when I was awoken by its crawling on my neck at 4am and assumed it was a bed bug. But as I calmed down by 6 am and looked closer, I didn't think it looked like the pictures I have seen of bedbugs and thought it was sort of beautiful. So funny that there it was looking up at you! It is so good to know for sure. Thank you so much! I love your description. Phew! and a million more thanks! (Susan)

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Over the past few months, I have been working closely with an exterminator; but having direct access to an entomologist has proven invaluable. While extermination fees run at thousands of dollars, getting quick expert identification for an affordable fee is an important tool to use before embarking on a lengthy extermination process. (NY)

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The website was a goldmine. (R.S., MD, MPH)

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Thank you for your very prompt reply. Today was linen laundry day and I discovered what looked like fuzz on the mattress pad, which upon closer inspection, was moving! It looked like a black apple seed. I found some debris but no brown or red marks of any kind on the mattress. I found one more moving bug and a few dead ones on the box spring. Given the location, I feared bed bugs! After a quick internet search, we were unsure. My much-more-logical-and-calm husband said he did not think it was a bed bug - seemed too tall and thin and dark and we have had no bites or signs of blood/feces. I am glad to get a confirmation. (J.C.)

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Thank you for your response. I appreciate having an expert back up what I am telling the field. I like your idea of transmitting digital images. My center has received 50 calls this morning alone in regards to bedbugs, I had no idea the problem and become so widespread outside of NYC. We will encourage them to contact you (K.H.)

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Thank you so very much for your quick reply. You have just made me very relieved. I am glad to hear that you will continue to respond to specimen submissions. It is very nice to know that there is someone knowledgeable to ask for help. (Anonymous)

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You are the Best! Thank you for your prompt, and enlightening information.I will use the portal for future correspondence. (Valerie)

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Thank you so much for your prompt response. Although it was not what I wanted to hear, it is important information. (OF)

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Thank you so much for your response; I already feel more at ease. Again, thank you so much for your time and your insight. Your help is greatly appreciated. (Anonymous)

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THANK YOU. THANK YOU. THANK YOU!!! You just made our weekend!!! I asked my husband, if it's okay to send you an email hug, and he said make it TWO HUGS, one from each of us!! That adult grain beetle had us worried, but now we can just work on normal life, which keeps us busy enough. Thanks again, and thank you for reassuring us of your confidentiality with our info. (L.S.)

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Thank you for putting things in a real perspective and my husband appreciates it too! Take care and please keep doing this service. If no one else appreciates you, know that you helped me! (K.H.)

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If you'd like to add your own testimonial to our list, please send us a message in the space below. We'll use your initials to tag and reference your comments on our website. Thanks!

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