Customer Support

The following support topics are provided to assist you, our customers, with reaching out to IdentifyUS for answers concerning your pest problems. By engaging directly with IdentifyUS and by sending us specimens and images for identification, you are agreeing to our Disclaimer and Privacy Policies. We welcome your specimen submissions and looking forward to helping you.

Support Resources

Special Notice!

IdentifyUS will be on a temporary break of services between June 4-26, 2024. During this time, physical and digital specimens will NOT be evaluated. Any samples received during this interval will be held securely until we reopen for specimen submissions later in the month. Submit samples during that time ONLY if you agree to wait for a response until we reopen at the end of June. We’ll process any samples and images placed on hold soon after our return. Please plan accordingly. We look forward to serving you before and after this temporary break in identifying and evaluating your specimens. 

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